All questions related to your profile and managing it

• How can I change my password? 431
• I play in several clubs, can I have a single login? 293
• I have a single account across several clubs, how do I choose which club to display? 232
• A family member wants to become a member, can I add them? 183
• How do I book for a family member? 30
• I've lost my password. How can I recover it? 260
• How do I change my profile photo and information? 32
• I have several accounts: how do I merge them into a single login? 42
• How do I change the site language? 61
• How do I set my personal access code? 61
• My data: download, leave the club, delete my account 33
• How do I become a club member online? 45

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 192
• Why are some cells pink on the board? 402
• How can I make a booking 976
• How can I book with a guest? 284
• How can I edit a booking? 228
• How can I delete a booking? 322
• All courts are occupied. Can I join the waiting list? 119
• What payment methods are available to me for a booking? 148
• How to create an open booking 74
• How to join an open match 41
• Where can I find the court access code (door code)? 60
• How do I withdraw from an open match? 39
• How do I view my booking history? 54
• How do I see the weekly schedule? 56
• How do I find and book at another club? 40

How do I register for a camp or a school?

• Sign up for a tennis lesson 126

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 54
• How do I pay for a booking with my wallet? 57
• How do I split the payment with my partner? 57
• How do I use my restaurant vouchers? 41
• How do I view and pay my invoices? 50
• How do I download my certificates? 35
• How do I send money from my wallet to another member? 43

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 53
• How do I join my club's WhatsApp groups? 57
• How do I take part in the Défi-Plugin (challenge tournament)? 42

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 39
• How do I turn on dark mode? 51
• How do I install the Plugin.ch mobile app? 56
• How do I choose the notifications I receive on my phone? 33
• Where can I find the messages sent by my club? 29

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 37
• The administration home page 23

• Manage access 84
• Manage membership cards 72
• Manage clubhouse 56
• Manage restaurant credit 56
• Manage email sending 58
• Manage invoicing 72
• Manage member groups 62
• Manage registrations 61
• Manage special days 56
• Manage offers 57
• Manage online payments 57
• Manage billing regions 41
• Manage the club manager 41
• Manage challenge tournaments 56
• Manage RFID validation 74
• Manage general settings 54
• Setting up the accounts (general ledger) 34
• Configure EBICS: connect Plugin.ch to your bank 48
• Gate access log 35
• Manage multiple buildings 33

• Create a new court 69
• Manage court groups 63
• Manage booking periods 67
• Manage court usage 65
• List, edit, or delete a court 59
• Manage sports 52
• Close courts 34

• Create a new season 62
• Edit or delete a season 56
• Open the winter season by copying last season 51
• Link a sport to a season 34

• Manage recurrence authorizations 69
• Manage restrictions 71
• Manage subscription type 69
• Create booking prices: per session or per season 50
• Check rates with the rate grid 30
• Manage non-member and pay-as-you-go deductions 40
• Booking without a subscription: the guest subscription 38

• Create an item 57
• Assign an item to a member 44
• Edit or delete an item 48
• Delete an item assigned to a member 48
• Import linked items from Excel 39

• Display the member list 75
• Create a new member 82
• View a member's detailed information 56
• Display a member's operational data 66
• Manage member subscriptions 50
• Import member data 64
• Print member cards 50
• Print and export the member list 44
• Charge an item to a member or a group 54
• Link a member to a group 59
• Edit and delete a member 52
• Search for a member 48
• Managing duplicates: merging two profiles 25
• Managing units to be deducted: personalised hours and non-members 27
• Manage Swiss Tennis licenses 41
• Topping up a member's wallet 48
• Find and reactivate a removed member 42
• Issue a certificate for a member 32
• Managing families 32
• Handling erasure requests (GDPR) 35

• Add a new sponsor 44
• Invoice sponsors 59
• Re-invoice sponsors 51

• Assign and remove a role 54
• Roles and access: create and edit a role 47

• Activating the Lessons module 64
• Creating lesson items 63
• Create, edit, and delete a lesson 46
• Manage lesson groups 48
• Manage lesson enrollments 67
• Prerequisite 60
• Invoice and reminder texts 48
• Teachers' schedule 33
• Grouped payments of registrations (basket) 53
• Change the rate of a registration 29
• Copy a lesson for the next season 37

• Complete management of equipment rental 70

• Find old invoice groups (archives) 73
• Invoice considerations and display 53
• Create invoices 62
• Send invoices by email 55
• Manage payment reminders 48
• Print invoices 55
• List and search invoices 42
• Edit and delete invoices 65
• Invoicing a membership fee or an item: what's the difference? 47
• Automatic reminders for e-mail invoices 35
• Keeping the accounts with the general ledger 45
• Manage family discounts 42
• Import accounts from Excel 37
• Carry an overpayment over to the next invoice 31
• Transit accounts for online payments 71
• How invoice dates are calculated 27
• Annuler une facture ou une ligne déjà comptabilisée 95

• List of bank payments 64
• Processing via bank files 51
• Process a manual payment 59

• Process installments 58

• Managing bookings in the schedule 80
• Configure and use open matches 72
• Manage the set times 51
• Create a promo code and use it 61
• Refund a fixed-hour session that was released and taken again 33
• Moving a booking and creating a recurrence in the schedule 28
• Creating and managing recurrences 38
• The weekly view and the all-sports view 53
• The cash journal and the history of a booking 41
• Manage cash register prices 33
• Offering items with a booking 45
• Deleted bookings and deletion records 28
• Replace a player on a fixed hour 39
• A fixed hour cannot be added: nothing is displayed 34

• Manage automatic emails 62
• Sending bulk emails 68
• Manage messages 63
• History of sent emails 35
• Writing an e-mail with the editor 36
• Birthday and inactive member e-mails 31

• Manage challenge tournaments 50

• Enable partner search 77

• The statistics dashboard 64
• Invoicing bookings from the statistics 48

• Access the program 68
• Booking by a member 78

• Creating and configuring a lesson 64
• Sign up for a tennis lesson 57
• Managing registrations (administrator) 67
• Managing groups and the schedule 48
• Tennis lesson invoicing 51
• Invoicing check and Youth and Sport export 28

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 46
• Adding and editing an employee 49
• Special cases: minor salary, young people, pensioners, LPP 40
• Running the monthly payroll 34
• Entering a compensated absence (army, maternity, illness, accident) 62
• The 13th salary and holidays for hourly employees 47
• Paying salaries and reconciling them with the bank 45
• Correcting an approved payslip 40
• Salary certificates and annual lists 49

You'll find all the questions about booking without an account

• How can I book if I don't have an account 877
• Where can I find available courts in my area? 156
• How can I edit/cancel my booking if I don't have an account? 166